FAQ Tutura Heritage
Orders & Products
What types of products do you sell?
We offer fine-art photographic prints, embroidered art pieces, illustration-based artworks, and soon a curated line of apparel including T-shirts, sweaters, and linen bags. All pieces are created or curated by Tutura Heritage with a focus on craftsmanship and visual storytelling.
Are your photographic prints made to order?
Yes. All photographic prints are made to order in a European fine-art laboratory using high-quality materials and museum-grade processes.
Production & Shipping
How long will my photographic print take to arrive?
Photographic prints typically arrive within 9–15 business days, including production and international transit.
How long will my embroidery and illustrations take to arrive?
Embroidery and illustration pieces require 1–2 business days for preparation prior to shipment and typically arrive within 5–7 business days thereafter.
How long will my apparel (T-Shirts, Sweaters, and bags) take to arrive?
All apparel is made to order to minimize waste and overproduction. Orders typically require 1–5 business days for production and are then shipped within the United States, with delivery generally occurring 2–7 business days after shipment.
Where are your products shipped from?
Photographic prints: Produced and shipped from Germany.
Embroidery, illustration artworks, and apparel: Shipped from California.
Do you offer free shipping?
Yes, free shipping is available on U.S. orders over $200, except for photographic prints (due to international production and shipping costs).
Is there a discount for photographic prints?
Yes. All photographic prints include a 10% discount at checkout to help offset international shipping costs.
What are your shipping rates?
Flat Rate (U.S.): $10.95
Express 1–2 Business Days: $24.95
(Shipping rates apply to CA-fulfilled items. EU-origin prints follow their own carrier pricing.)
Do you offer local hand delivery?
Yes. We offer next-day or scheduled local hand delivery by arrangement for a fee of $15. This service is available in Berkeley, Oakland, Albany, Emeryville, El Cerrito, Richmond, and Kensington, California. After your purchase is complete, you will be contacted via email and/or text message to arrange delivery.
*This service is offered exclusively for our embroidered works.
Returns & Exchanges
Do you accept returns?
All sales are final. Due to the made-to-order, limited-edition, and one-of-a-kind nature of our artworks, we do not accept returns or exchanges.
In rare and exceptional circumstances, requests may be reviewed on a case-by-case basis at our sole discretion. Any approved exception does not constitute a waiver of this policy.
If your order arrives damaged, defective, or materially different from what was purchased, you must notify us within 15 days of delivery by contacting infotuturaheritage@gmail.com. Claims submitted after this period may not be eligible for review.
Approved resolutions, when applicable, may include repair, replacement, or refund, depending on the nature of the issue and item availability. Shipping costs are non-refundable.
What if my item arrives damaged?
If your artwork arrives damaged, please email us at infotuturaheritage@gmail.com with photos of the packaging and item. We will work quickly to replace or resolve the issue.
Payments & Checkout
What payment methods do you accept?
We accept major credit cards, Shop Pay, Apple Pay, Google Pay, and other secure checkout methods available on Shopify.
Do you charge sales tax?
Yes. Sales tax is automatically calculated based on your shipping address, according to California tax regulations.
Artwork Details
Are your embroidered and illustration artworks handmade?
Yes. Each piece includes hand-applied elements, subtle variations, and natural marks that enhance its uniqueness and charm.
Will I receive a Certificate of Authenticity?
Yes. All original embroidered artworks and select premium pieces include a Certificate of Authenticity. Sometimes the Certificate will arrive separately.
Custom Requests or Commissions
Do you accept custom requests or commissions?
We occasionally accept custom requests, depending on availability, artistic scope, and materials. Because these projects require careful review, all custom inquiries must be submitted by email. Please write to tuturaheritage@gmail.com with your idea, timeline, and any reference images. Each request is considered individually, and acceptance is not guaranteed.
Apparel (Coming Soon)
When will apparel be available?
Our apparel line—including premium cotton T-shirts, sweaters, and linen bags featuring our artwork—is coming soon. Join our newsletter for launch updates.
Contact
How can I reach you?
For order questions or assistance, please contact us through our website's Contact page or email us directly infotuturaheritage@gmail.com. We typically respond within 24 hours.